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Packed for the route, not for the photograph.
What leaves Guangzhou, what it travels in, and what lands in the carton with it.
How an order travels
Everything leaves Guangzhou in the same format: ten-vial boxes, foam trays, insulated carton, gel packs. That standardisation is deliberate — it means a five-SKU trial order and a pallet order are packed by the same hands to the same specification.
Built for the last mile, not the first
Vials are seated in a foam tray so they cannot shift, then the tray goes inside an insulated carton with gel packs sized to the route and the season.
Cartons are sealed, weighed and labelled before pickup. If your forwarder needs the dimensions or the gross weight ahead of time, ask and we send them with the quote.
Quoted per batch, not promised generically
Dispatch depends on whether the lot is on the shelf or on the fill line. Stocked SKUs usually leave within a few working days of cleared payment; compounds in production are quoted with the batch date.
Courier transit is typically five to ten working days to most destinations, longer where customs holds the parcel. We give you the tracking number on dispatch and answer for the packing, not for the border.
Paperwork in the carton
Every shipment carries a commercial invoice and a packing list. The batch COA is included on request and can be sent ahead by email so your customs broker sees it before the parcel lands.
Duties, VAT and import licences
Prices are quoted ex-works Guangzhou. Freight, insurance, duty, VAT and any broker fees are the buyer's account. Where a destination restricts a compound, we would rather tell you before the order than after the seizure — ask us to check the line before you pay.
If a parcel arrives damaged
Photograph the carton before opening and the tray after. Send the images within 48 hours of delivery and we replace the affected vials or credit the line, whichever you prefer.